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Emergency plumber, Northern Beaches
Burst pipe, water through the ceiling or sewage coming up? Turn the water off, then call.
Turn off the water at the meter first. Then call a licensed plumber.
Ask for the call-out fee and price before work starts. Asking is free.
Is it an emergency?
Tick what's happening. Some jobs can't wait. Others are cheaper to fix in business hours, because nights and weekends cost more.
Tick what's happening
We'll tell you whether to call now or book a time in business hours.
Where's the water meter?
Turning the water off is the one thing that stops the damage getting worse. Where to look depends on your home.
Near the front boundary
Look along the front fence or the footpath for a small plastic or metal lid. Sometimes it's beside the driveway or in the front garden bed.
- Lift the lid and clear any dirt or leaves.
- Turn the tap clockwise until it stops.
- Turn on a tap inside to check the water has stopped.
Look for your own tap first
Units can share one meter. Look for an isolation tap inside the unit. Check the laundry, under the kitchen sink and the hot water cupboard.
- Turn the isolation tap clockwise until it stops.
- If you can't find one, call your building or strata manager.
- If water is coming from upstairs, knock on that door too.
A row of meters near the street
Townhouses usually have a bank of meters near the street entrance or the garages. Each one is marked with a unit number.
- Find the meter with your number on it.
- Turn its tap clockwise until it stops.
- Check you've turned off yours, not the neighbour's.
Can't find the meter? Tell us your suburb and what's leaking, and a licensed plumber can talk you through it.
What happens when you call
No call centre script. Here's the whole process, start to finish.
| Step | What happens |
|---|---|
| You call or send the form | We take your address, what's wrong and a number to call you back on. |
| We send it out | We pass your job to licensed plumbers who cover the Beaches. |
| Plumbers call you | They ask a few questions. Ask them for the call-out fee and a time that suits you. |
| On site | They stop the damage and find the cause. Ask for a price before the full repair. |
Keep water away from power
If water is near power points, lights or the switchboard, switch off the main power at the switchboard. If you can't reach it safely, stay out of the room and tell the plumber when they call.
For a burst pipe, a bucket and towels are fine while you wait. Don't try to patch a pressurised pipe yourself.
Water is stopped but you're unsure what's next? Send a request and a licensed plumber can talk it through.
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Pick your suburb for local advice, then ask for a callback.
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Emergency questions
Do emergency plumbers cost more?
Usually, yes. Nights, weekends and public holidays are charged at a higher rate than business hours. Ask for their rate on the phone before they come, so you can decide.
Can I fix a burst pipe myself?
Turn the water off at the meter and catch what you can. That stops the damage. The repair itself needs a licensed plumber in NSW, and a quick patch on a pipe under pressure can fail.
Who pays if a pipe bursts in a unit?
It depends where the pipe is. Pipes in shared walls and floors are usually common property. See who fixes what in a unit, then check your strata by-laws.
Will my insurance cover it?
Some home and contents policies cover water damage from a sudden burst but not fixing a worn-out pipe. Check your policy, and take photos before you clean up.
Not sure if it can wait? Tell us what you're seeing and a licensed plumber can help you decide.
Not urgent? Get a callback
A licensed plumber calls you to book a time that suits.